Data Deletion
This page is currently provided in English. Localized versions will follow in an app update.
Where your data lives
Your plant data and photos live on your device. Without an account, Gardenix keeps no copy of your garden on any server, so there is nothing on our side to delete. If you signed in, your email address and your garden backup are stored on our servers until you delete them; see below.
Android: uninstalling removes the app's data from the device, but if Android backup is switched on, a copy remains in your own Google Drive and is restored if you reinstall. Removing that is a separate step — see below.
iPhone and iPad: uninstalling deletes all of it, and reinstalling starts from scratch. (If you back up your device to iCloud or a computer, the app's data is part of that backup like any other app's; it is yours and we have no access to it.)
Deleting the Android backup
To remove the Google Drive copy: open the Google Drive app → Menu → Backups, select the Gardenix backup and delete it. To stop future backups, turn off Settings → Google → Backup (this affects all apps) or clear the app's data before uninstalling. The backup lives in your Google account, so we can neither read it nor delete it for you.
Deleting your account and cloud backup
In the app, open Settings → Account → Delete account. This immediately and permanently removes your account, your email address and the entire cloud backup (including photos) from our servers. The garden on your device is kept. You can also request deletion by email; see below.
What the server stores
Our server keeps anonymous usage counters (for example, how many analyses were used) tied to a random device identifier. They contain no personal information, no photos and no texts, and they expire automatically. Unless you switched usage measurement off in Settings, it also keeps the app-usage events described in the Privacy Policy, stored under a one-way salted hash and deleted after a year. If you used the referral program, it also keeps your invite code, how many friends joined with it, and whether your device has already redeemed a code; these do not expire on their own while the program runs. For free scans it also keeps a one-way fingerprint of each photo for two days, used only to detect abuse. For signed-in users it additionally stores the account described in the Privacy Policy, until you delete it.
Requesting deletion
To have those server-side counters and referral records deleted, email support@altf4.sk from the device you use the app on and include your deletion request. We will respond within 30 days.
See also our Privacy Policy.
Contact
ALTF4 s.r.o. — support@altf4.sk